Privacy Policy
Last Updated: July 12, 2026
These drafts are practical small-business website copy and are not a substitute for review by an Idaho attorney.
Gem State Totes LLC (“Gem State Totes,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains the types of information we may collect when you visit GemStateTotes.com, submit a Check Availability request, contact us, or use our services, and how we use and protect that information.
1. Information We Collect
We may collect information you voluntarily provide to us, including your name, phone number, email address, delivery or pickup address, city, requested delivery and pickup dates, number of totes requested, Sunday service requests, messages, and other information you choose to provide.
Our website or website service providers may also automatically collect limited technical information, such as browser type, device information, IP address, pages visited, and similar website usage information. The exact technical information collected may depend on the website tools, hosting services, analytics, cookies, or similar technologies enabled on the site.
2. How We Use Your Information
We may use information we collect to check tote and date availability; respond to rental requests and questions; communicate with you about a requested or confirmed rental; schedule delivery and pickup; provide customer service; send payment instructions; maintain business and transaction records; improve our website and services; prevent misuse or fraud; and comply with applicable legal obligations.
3. Check Availability Requests
Submitting a Check Availability request does not create or guarantee a reservation. Information submitted through the request form is used to review requested dates, service location, and tote quantity and to communicate with you regarding availability and next steps.
4. Payment Information and Square
Gem State Totes may send customers a secure payment link through Square after availability is confirmed. Payment processing is handled by Square and its applicable services. Gem State Totes does not intentionally collect or store complete payment card numbers through the Gem State Totes Check Availability form. Information provided directly to Square is handled under Square’s applicable privacy and security practices.
5. How We Share Information
We do not sell your personal information. We may share information with service providers that help us operate our website, communications, payment processing, or other business functions; when reasonably necessary to provide a requested service; when required by law, legal process, or governmental request; or when reasonably necessary to protect the rights, safety, property, or legitimate interests of Gem State Totes, our customers, or others.
Service providers may process information under their own terms, privacy notices, or contractual obligations.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, and meeting legal, tax, accounting, or other legitimate business obligations. Retention periods may vary depending on the type of information and the reason it was collected.
7. Information Security
We use reasonable administrative and practical measures intended to protect personal information in our possession. However, no website, email system, electronic transmission, or storage method can be guaranteed to be completely secure.
8. Cookies and Website Tools
GemStateTotes.com may use cookies or similar technologies provided by our website platform or other service providers to operate the site, understand website usage, or improve the visitor experience. The technologies used may change as the website is updated. If additional analytics, advertising, or tracking tools are added, this Privacy Policy should be reviewed and updated as appropriate.
9. Your Choices and Privacy Questions
You may contact us to ask questions about personal information you have provided to Gem State Totes or to request that we review, correct, or delete information, subject to information we may need or be permitted to retain for legal, accounting, transaction, fraud-prevention, or other legitimate business purposes.
10. Third-Party Links and Services
Our website may link to or use third-party services, including payment or social media services. Gem State Totes is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy notices of those providers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Last Updated” date.
12. Contact Us
Gem State Totes LLC
Nampa, Idaho
Call or text: (208) 488-2597
Email: info@GemStateTotes.com
Website: GemStateTotes.com